Refund policy
We accept returns for 30 days after your order is delivered.
To be eligible, an item must be unopened, unused and in its original packaging, with any seal intact. You will also need your order number or proof of purchase.
Please request a return before sending anything back. Contact us at info@moringautopia.com or on +27 83 259 7920 (call or WhatsApp) and we will confirm whether the item qualifies and give you the return address. Items sent back without an approved return cannot be accepted.
Returns are sent to: 7 Brighton Street, Midstream, Gauteng, South Africa.
Return shipping is the customer's responsibility unless the item is faulty, damaged, or not what you ordered — in those cases we cover it.
Items we cannot accept back
Because we sell food and personal-care products, some items cannot be returned once they leave our control:
- Any opened or unsealed product. This applies to the powder, tablets, capsules and leaf juice concentrate, and to the skin cream and dark oil. Once a food or topical product has been opened we cannot verify how it has been stored, so we cannot resell it or accept it back.
- Products past, or close to, their printed best-before date at the time of return.
- Digital products, including the ebook guide, once the download has been accessed.
- Gift cards.
Unopened items in the above categories can still be returned within 30 days under the normal process above.
Damaged, faulty or incorrect items
Please check your order when it arrives. If anything is damaged in transit, defective, or not what you ordered, contact us within 7 days of delivery at info@moringautopia.com with your order number and a photograph of the item and packaging. We will replace it or refund it in full, including delivery, at no cost to you. This does not affect your rights under the Consumer Protection Act.
Exchanges
The quickest way to exchange something is to return the eligible item for a refund and place a new order for what you want instead.
Refunds
Once we receive and inspect your return we will let you know whether the refund is approved. Approved refunds are paid to your original payment method within 10 business days. Bank or card processing can add a few days on top of that.
Original delivery charges are not refunded unless the return is because of our error.
If more than 15 business days have passed since we approved your refund and you have not received it, contact us at info@moringautopia.com.
Cancelling an order
If your order has not yet been dispatched, contact us as soon as possible and we will cancel it and refund you in full. Once an order has been handed to the courier it must be handled as a return.
Contact
Moringa Utopia
Email: info@moringautopia.com
Phone / WhatsApp: +27 83 259 7920
7 Brighton Street, Midstream, Gauteng, South Africa
Registration number: 2024/153528/07